We are always looking for passionate and talented individuals who would like to join our multicultural team and journey toward our vision.
If there are no vacant positions at the moment, we welcome your CV and your motivational letter where you tell us why you would like to join our team. Please send your open application to info@octofrost.com.
After Sales and Customer Care Manager at OctoFrost Group, Malmö
OctoFrost was established in 1999, with headquarters in Malmö, Sweden and is the global leading supplier of machines for processing and individual quick freezing, IQF. We support the global food industry with cost-efficient and high-quality solutions for perfectly fresh-frozen products. For more information visit www.octofrost.com
We are now looking for a manager to our After Sales department with documented leadership and technically knowledge in industrial machines. Together with the department you will be responsible for the customer contact from order of a new machine, during start up and with spare parts and service along the equipment lifetime.
The range of tasks is diverse in a worldwide working environment. Understanding of food processing industry or similar is an advantage but not compulsory. We are looking for you who wants to work with a small dedicated team to support our global customer base to give them the best experience and use of our equipment.
Key responsibilities After Sales:
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Prepare customers and execute a successful installation and start-up
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Follow up with customers proactively after start-up and going forward
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Verify that we support customers with appropriate solutions and spare parts
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Coordinate our projects internally as the main point of customer contact
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Budget responsibility for the department, both spare parts sales and department overhead
Tasks:
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Analyze and improve business solutions and potentials for different markets
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Implement improvements in our After Sales business model
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Manage the department while also operational tasks
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Synchronize projects to customers from our different production units
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Department manager of direct/indirect employees and business partners worldwide
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Part of management group
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Travel approximately 30 days per year
If you feel that this position is perfect for your profile, send your cover letter and your CV to Gulsen Bekir at Human Resourse, gulsen.bekir@octofrost.com.
We look forward to receiving your application as soon as possible. Selection is ongoing.
Site Manager OctoFrost BV, Netherlands
Founded in 1999, OctoFrost is a leading global supplier of advanced heat treatment and freezing solutions for the food industry. We specialize in delivering innovative, high-quality machinery that enhances food quality, reduces waste, and promotes sustainable practices. Our mission is to support the international food industry with cutting-edge solutions. To learn more, visit www.octofrost.com.
We are expanding our team and seeking an experienced Site Manager to oversee two locations in the Netherlands. This role will lead a team of over 30 professionals across Manufacturing, R&D, and Customer Support.
Role Description
As the Site Manager at OctoFrost BV, you will be responsible for the overall management of two facilities in the Netherlands. This includes oversight of daily operations, production activities, maintenance, and ensuring smooth coordination across multiple departments.
Key responsibilities:
- Oversee profit and loss accounts, as well as balance sheets for Dutch legal entities.
- Lead and manage all staff at the Dutch locations, ensuring team performance and engagement.
- Collaborate with the management team to define and implement business strategies and operational plans.
- Ensure the delivery of sold projects aligns with customer expectations, deadlines, and quality standards.
- Coordinate with Process Owners to maintain adherence to the Quality Assurance System.
- Manage daily coordination across Purchasing, Production, and Inventory.
- Host customer visits and collaborate closely with the Sales team to support business growth.
- Travel 30-50 nights per year to meet with customers, suppliers, and other group companies globally.
Qualifications
- Degree in Engineering, Business Administration, or related field
- Proven experience in mechanical or electrical operations, with hands-on expertise.
- Proficient in ERP systems and a strong understanding of financial accounting.
- Excellent leadership, communication, and problem-solving skills.
- Strong commitment to upholding company values, including teamwork, customer focus, and innovation.
- Fluent in English and Dutch (German is a plus but not required).
Application Process
If this position aligns with your profile, please send your cover letter and CV to gulsen.bekir@octofrost.com.